Principal accountabilities / responsibilities of the role:
To provide a first-class reception facility by:
• receiving visitors by greeting, welcoming and directing them as appropriate;
• receiving and being the gate keeper for incoming calls;
• taking responsibility for the signing in and out of visitors and building users ensuring the same complies with Health and Safety;
• keeping a safe and clean reception area at all times;
• managing incoming and outgoing post, couriers and deliveries;
• maintaining security and telecommunication systems.
Maintenance and Building
• Undertake daily checks throughout the building ensuring facilities are in a clean and working condition;
• Report where necessary any faults to the Caretaker / Assistant Operations Manager;
• Support the Caretaker / Assistant Operations Manager with the management of trades people working in the building (e.g. annual PAT testing, maintenance, pest control etc.);
• Undertake weekly fire alarm testing in the absence of the Caretaker, maintaining accurate records and resolving issues;
• Work in partnership with the Caretaker / Assistant Operations Manager to track and order building consumables.
• Provide general admin tasks as requested by the Assistant Operations Manager or Senior Youth Worker;
• Manage ad-hoc building and office related projects as and when they arise from the Assistant Operations Manager or Senior Youth Worker.
Person Specification – what we are looking for
General – we expect you to
• Be highly motivated and self-initiated with a non-judgemental approach.
• Have a:
o strong affinity with the Charity’s mission and ethos;
o positive professional work attitude;
o presentable appearance;
o ‘hands on’ attitude with good attention to detail.
• Have an ability to:
o work unsupervised;
o work to tight deadlines and deliver results;
o be flexible, tactful, diplomatic and supportive in your approach;
o work in a ‘team-based’ environment;
o follow instructions and adhere to charity policies;
o Ensure GDPR compliance and confidentiality is met at all times.
• Be enthusiastic and passionate for the Charity’s delivery and environment.
• Educated to A level or equivalent;
• 2 years’ experience working within a receptionist role.
• Previous experience of managing and delivering reception duties;
• Previous experience of office administration;
• Successful at building relationships with a diverse range of stakeholders in a multi-racial environment;
• Ability to work with colleagues in order to achieve common goals;
• Experience of producing first class communication via letter and emails;
• Ability to manage competing demands, delivering value-added improvements whilst maintaining service standards;
• Understanding the challenges of the not-for-profit sector (desirable).
Skills and Knowledge
• Good communication skills both verbal and written;
• Excellent communication skills with building users and visitors;
• Enthusiasm for and commitment to the work of the Charity;
• Able to work well within a team and engage with colleagues, as well as work autonomously;
• A can-do attitude to solving problems with an openness to learning;
• Confident using Microsoft Office 365;
• An understanding of Health and Safety at Work (desirable).
• Quickly adapts to ongoing operational matters;
• Able to prioritise and manage own workload;
• Be flexible around the needs of the Youth Service Team;
• Work to the Charity’s vision and be a confident ambassador for the Feathers Association.
We are seeking two part time Receptionist to be front of house at our flagship centre at 12 Rossmore Road, NW1. We would like to
see warm and welcoming individuals with sound administrative skills, who are comfortable working independently and on their own
initiative. The ideal candidates will have a passion for our youth work and a strong community spirit. We feel this role could be
ideally suited to someone based in or near the local area, and could work well as a job share. The role will be split into two daily
shifts: morning 09:00 – 13:00 and afternoon 13:00 – 17:00.
please send CV to @Wilk, Ilona: WCC